Our policies

Prices

All prices are subject to change without notice. Product may be purchased by wire transfer if you have an open account with approved credit or by credit card. For online purchases, an immediate and complete payment must be made by credit card or PayPal. Possession of pricing does not constitute the right to purchase from Martins Industries.

Taxes

In Canada, taxes are applicable by the province of delivery. In the United States, taxes are applicable in the states of delivery if applicable. In Europe taxes are applicable in the Netherlands only.

Freight

Freight is not included in price. Transport prices that are calculated by online shipping calculator include delivery from the shipper’s loading dock to consignee’s unloading dock.

Extra fees can be applied in the following situations:

  • Merchandises manually handled by the carrier including tailgate
  • Delivery without an unloading dock and without a request for a flat bed/curtain van
  • In the case where delivery is made in a residential sector, fees will be added to the freight. This fees is not included in online shipping calculator and you can be charge after delivery of your products.
    USA: USD $68.50
    Canada: 68.05$ CAD
    Europe: € 68.00
  • Canceling items, or changing your shipping address might affect your delivery charges.

Estimate time of arrival – USA
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Estimate time of arrival – Europe

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Estimate time of arrival – Canada
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Handling

We strongly suggest that you have a forklift at reception of your merchandise in order to facilitate the unloading of wooden pallets from truck. A forklift is required for reception of oversized items. If you do not possess a forklift, please contact us in order to get the exact delivery date. Not having a forklift at reception of your merchandise will be a violation of the contract and an additional fees could be charged to customer.

Shipping Errors / Claims / Damaged

Any shipping errors or claims must be reported within 48 hours of delivery. Shipments should be inspected before signing freight bill. If the shipment is damaged, note any damage on freight bill so a claim can be entered with the carrier. Advise us right on the moment and provide picture of shipment.

Returned Merchandise

Authorization must be obtained before returning any merchandise. Contact Martins Industries for shipping instructions. All returns, other than factory incorrect shipping or defective goods, are subject to a restocking fee of 25% of original price as well as the shipping cost back to Martins Industries closest location.

Warranty

Martins Industries warrants his products to be free from defects in workmanship and materials for one year from date of the possession transfer to the final customer. Martins Industries will repair or replace any item found to be defective at no cost.

Informations collected by Martins Industries

All personal informations collected by Martins Industries will remain confidential and will only be use in order to fulfill the orders. Only Martins Industries employees will have access to these informations. Under no circumstances, Martins Industries will not registered your banking information. Martins industries web site use HTTPS encrypted protocol and PayPal payment that secure your data and information.

Promotions

Only order over 1500$ on selected items (taxes excluded) qualifies to Free Shipping promotion. Free Shipping applies only to the United-States lower 48th States addresses, excluding New York City (Bronx, Brooklyn, Manhattan, Queens and Staten Island). Canceling items, or changing your shipping address might affect your order’s eligibility for Free Shipping. Martins Industries reserve the right to change or discontinue Free Shipping at any time.

Martins Industries

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