Orders & Delivery
Ordering from Martins Industries is easy.
Customers located in our main service regions can purchase directly online.
For international customers: If you're located in a country where online ordering is not available, you can contact our customer service, reach out to your sales representative, or find the authorized distributor near you. Our team will help arrange your order and ship it from the closest available warehouse.
Fast and efficient delivery: We process orders quickly and ship from our closest warehouse to minimize delays. We partner with multiple carriers and select the best shipping method based on your location, order size, and product type to get your order to you as fast as possible.
Returns Policies
Looking to return your order completely or partially?
Whatever the reason may be, Martins Industries allows you to return your order within 30 days after receiving it. Another proof of our pledge to your complete satisfaction!
The following conditions apply to returns made within the 30 days window:
- Transportation fees back to our closest warehouse are at the client’s expense.
- Items must be sent back in their original packaging with all their included parts, hardware or accessories.
- Items will undergo thorough inspection by our team to ensure they remained in good condition. Items showing traces of damage will not get refunded.
What happens if you want to return the product(s) after 30 days?
- 40% inspection / restocking / refurbishing / repacking charge applies.
- Transport fees back to our closest warehouse remain at the client’s expense.
Error or non-compliance on your order?
No problem, Martins Industries will arrange the pickup of the merchandise at your location and will assume all related charges.
How to submit a return request?
Contact our customer service team to obtain your Return Merchandise Authorization (RMA) number.
See the full details in our Terms and Conditions.
*The return policy does not apply to discontinued items. They cannot be exchanged either.
Warranty
LIMITED PRODUCT WARRANTY
Martins Industries warrants to the original purchaser that its products are free from defects in material and workmanship. This coverage is valid for a period of 6 months to 3 years, depending on the product, starting from the billing date. The warranty will be voided if the product has sustained damage due to misuse, improper assembly, poor maintenance, any accident or any non-authorized modifications / repairs.
Spare Parts
When it comes to spare parts for its products, MARTINS INDUSTRIES’ responsiveness and reliability as a commercial partner are what makes its customers come back for more. When buying our products, rest assured that we also have their parts in stock. Whether or not they are still under guarantee, the parts will get shipped to you quickly.